“Confirmation, overconfidence, sunk cost and optimism biases all are the results of the pleasure we feel when we’re right and the pain we feel when we’re wrong,” says Michael Mangan of DEKRA Organizational Safety and Reliability. So what can leaders do to overcome them?
How can a photo of a leopard help workers spot on-the-job hazards? A concept known as visual literacy aims to help people overcome inattention blindness. “It’s usually the most obvious things that you miss. The things you walk past a thousand times and never realized they’re an issue,” one expert says.
