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“Telling people to stop making errors or leadership applying discipline won’t improve performance error,” says Matt Hargrove of DEKRA Organizational Safety and Reliability.
Instead of asking, “Can it happen here?” ask, “How can it happen here?” says Mike Snyder, managing director for DEKRA North America’s process safety practice.
Paul Angelo, principal consultant at DEKRA, says the recent increase in virtual interaction is an opportunity for leaders “to revisit the key concepts of engagement.”
“Between our phones, tablets and laptops, it’s no surprise that many of us are flexing our necks too much,” says ergonomics expert Garnett Payne of DEKRA.