Human and Organizational Performance is an operating philosophy that focuses on the interaction of work systems and the individual. Anyone who follows the philosophy understands that human errors occur, so they build capacity and resilience into systems to help prevent incidents.
HOP operates by five core principles:
- Everyone makes mistakes.
- Blame fixes nothing.
- Context drives behavior.
- Learning is vital.
- Leader response shapes culture.
Follow these actions to integrate HOP principles into your workplace:
- Digital Partners -
- Take the time to understand why an incident occurred.
- Promote psychological safety and trust to encourage open dialogue.
- Create safe, blame-free spaces for incident discussion.
- Foster a culture of improvement through learning and involve leaders and employees in this learning.
- Ask how the work is done to foster empathy and understanding.
- Go to where the work is done to gain an understanding of the challenges employees face.
When an incident occurs, embrace it as a learning opportunity. Understand the drivers behind the event and commit to continuous improvement through learning.
