Bilbao, Spain — The European Agency for Safety and Health at Work has published a series of case studies that examine worker management using artificial intelligence.
The case studies (and their key learnings) involved a:
- Large car manufacturer (the importance of worker involvement)
- Small automotive supplier (participation and proactiveness is vital)
- Pair of food service providers (alternative models for better work-life balance)
- Large manufacturing company (social dialogue is essential)
The car manufacturer had a lack of human oversight in at least some of its processes. That led to a “more hostile work environment where workers felt over-monitored and isolated,” and, as a result, a high turnover rate.
For the case study involving the manufacturing company, researchers looked at how employees were affected by the gradual implementation of AI worker management technologies on its production lines and in administrative tasks.
“The company involved workers and their representatives throughout the entire implementation process,” EU-OSHA writes. “This commitment to social dialogue helped address concern, reduce stress and ensure that the [AI worker management] systems were introduced in a manner that actively supported workers’ OSH.”
