Susan L. Koen, Ph.D., is an organizational psychologist and CEO and founder of RoundtheClock Resources, a partner of DEKRA Insight. Dr. Koen is an internationally recognized expert on human reliability, human fatigue in the workplace and high-performance work systems.
Jill Wiltfong from DEKRA Insight speaks with Dr. Susan Koen – an expert on human reliability, workplace fatigue and high-performing work systems – about why performing the same tasks time and time again can contribute to failure to recognize changes and the associated risks.
Susan L. Koen from RoundTheClock Resources, a partner of DEKRA Insight, discusses why the way standard operating procedures are designed, written, accessed and practiced “literally can make the difference between life and death.”
This month, Susan L. Koen from DEKRA Insight discusses how “recent neuroscience research is revealing some significant new insights about the human brain, offering new ways to approach the reduction of human errors in our workplaces.”